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SENIOR RELATIONSHIP MANAGER

full-time ACCRA 16 Jan 2024

SENIOR RELATIONSHIP MANAGER

CATEGORY: CUSTOMER SERVICE/CARE

LOCATION: ACCRA

 

Our client, a leading company in the financial industry is looking for an efficient positive and results-driven individual to fill the role of a Relationship Manager to act as the client’s face within the company and to represent the company’s best interests with the client.

 

ROLE PROFILE

The successful candidate will be responsible for managing the growth of the company’s clients’ core processing and product revenues, to ensure that the relationship is profitable for both the managed clients and the company while providing premier client management services to the company’s customers within the region regularly. He or she will also perform the following duties:

 

DUTIES/RESPONSIBILITIES

  • Identify development potential in existing accounts by studying current business, interviewing key customer personnel, identifying and evaluating additional needs, analyzing opportunities and closing Statement of Works (SOW’s).
  • Develop sales by generating leads, making presentations, explaining product and service enhancements and introducing new products and services to both existing and prospective clients.
  • Screen potential business deals by analyzing market strategies, the potential and financials of deal requirements, evaluating options and resolving internal priorities.
  • Contribute information to sales strategies by evaluating current product/service results, identifying needs to be filled, monitoring competitive products, analyzing and relaying customer reactions.
  • Liaise with the company’s product team and seek partnerships from regional/local firms who are providing services/products which are complimentary in nature to add to the existing basket of services.
  • Manage partners effectively to strengthen relationships and also establish the maximum advantage of the company.
  • Stay updated on new products and try to cross-sell the same to clients.
  • Establish effective relationships with all company units including IT, Customer and Solution Design, Projects, Operations, Finance and the Personalization Unit.
  • Stand in as a trusted partner supporting the relationships with the company’s customers.
  • Effectively communicate on behalf of customers within the company and ensure that the issue is resolved promptly.
  • Provide input and participate in new product development.
  • Conduct progress meetings with relevant accounts and perform other related duties as requested by the company.

 

EDUCATION/EXPERIENCE

  • Minimum of a Bachelor’s Degree in Business Management, Marketing or any related field of study from a recognized University.
  • Minimum of 6 years working experience.
  • Proven relevant experience in Account Management in the payments industry or similar aspects of Finance.

REQUIREMENTS

  • Proven account/sales management experience dealing with high-net-worth clients.
  • Must have prior working experience in Customer Service.
  • Working experience in the Middle East is an added advantage
  • Possess excellent written and verbal communication skills and outstanding interpersonal skills.
  • Must possess exceptional leadership and problem-solving skills.
  • Excellent written and spoken English Language, fluency in French is an added advantage.
  • Must have experience in Sales Lead generation and Pipeline Management.
  • Must possess effective time management and leadership skills.
  • Ability to work through complex issues and challenges.
  • Possess good customer service skills.
  • Ability to work with, supervise and motivate a team.
  • Exceptional verbal and written communication skills.
  • Strong cultural awareness and knowledge.
  • Ability to interact and negotiate with customers to secure favourable deals.
  • Must have Cards System and Product Knowledge.

 

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